Starting July 1, 2010 Avaya will institute a new services policy which requires all customers to purchase a PASS contract. This contract provides some key elements that ensures that your telephony systems and critical voice applications continue functioning optimally, helping you improve employee productivity and get more from your technology investments.
Avaya PASS Summary:
Partner Assurance Support Services for All Nortel Products
- Avaya Emergency Technical Support (Tier3)
- Software Upgrades to the newest Software Release
- Avaya Remote technical assistance and emergency recovery
This important investment will increase the reliability of your organization’s critical voice infrastructure and assure access to important Avaya emergency technical support. In addition, it will keep your telephony systems and applications on the most current software releases.
As more information around this topic is released from Avaya, we will continue to keep you updated.