CPI – Communication Products, Inc.
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Whitepaper - Enabling Your CSRs to Work from Home
Case Study - MJ Insurance
Case Study - United States Coast Guard
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Products
Avaya Products
The right solution to meet your small, midsize or large enterprise's needs. Let us help you today, to grow your business tomorrow.
Norstar
End of Sale Notice for CICS and MICS
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Meridian
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Avaya Gateways
A full range of media gateways designed to enhance the benefits of IP telephony for businesses of every size. They support multiple protocols, and offer a high degree of reliability, security, and performance at every price point.
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Avaya Aura Solutions
The core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative capabilities.
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Avaya one-X Solutions
Supports Unified Communications across a wide range of platforms, including desktop and laptop computers, mobile devices, and dedicated IP deskphones. Avaya one-X Products allow business users to work from any location using a variety of public and private networks.
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Avaya BCM
From basic call handling and messaging to enhanced customer service, conferencing, presence and more, Business Communications Manager (BCM) delivers capabilities that help keep employees productive and operations streamlined.
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Avaya IP Office
A highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises.
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Avaya Communication Server 1000
A full-featured IP-distributed telephony communications system, it provides the benefits of network convergence and collaborative communications, while providing all your employees with access to productivity-enhancing applications from Avaya Aura™ unified communications.
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Avaya Agile Communications Environment
Avaya Agile Communication Environment™ (ACE) delivers communications-enabled applications (CEA) and business processes (CEBP) rapidly and simply through a suite of packaged applications and developer toolkits.
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Avaya Data Solutions
Helps remove the barriers between voice, email, conferencing, video and other applications, resulting in a unified communications experience for businesses.
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Avaya Business Advocate
Avaya Business Advocate manages each contact center’s resources in the best interest of your business, customers, and agents. As agents become available, Avaya Business Advocate intelligently selects their next contact based on defined business objectives.
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Avaya NES Contact Center
Avaya NES Contact Center significantly expands functionality while greatly simplifying the tools used to implement, maintain, manage and use the system on a daily basis.
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Avaya Contact Center Express
Avaya Contact Center Express provides cost-effective, easy-to-implement multi-channel (voice, email, web chat and Microsoft Messenger for instant messaging) contact center solutions specifically designed for medium-sized businesses.
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Avaya Secure Routers
Fast and reliable Secure Routers to meet your business needs
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Blog Posts
Going Going Gone - Importance of Adding Notes to Oracle RightNow CX Configurations
by Steve McKinney
CPI Unveils New State-of-the-Art Demo Facility at its Indianapolis Headquarters
by Christy Green
CPI Named One of Indiana's 2013 Top Places to Work
by Christy Green
How to Get ININ's Customer Interaction Center (CIC) on Your iPhone Today!
by David Currier
Featured Resources
Free Whitepaper
See how the Customer Service Center at Indiana Farm Bureau Insurance Increased Customer Service Representative Productivity 10 - 15% and Reduced Turnover by 30% by enabling them to work from home.
Case Studies
MJ Insurance Uses CPI-Engineered Interactive Intelligence IP Telephony Solution to Increase Employee Productivity and Improve Service
CPI Centralizes 11 United States Coast Guard IT Service Centers, significantly reducing technology costs and streamlining operational efficiency
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