Many organizations today are flooded with customer emails. These are important communications from your customers but tracking and responding to them can be taxing and straining for resource-strapped contact centers.
Learn how to efficiently take advantage of the treasure trove of information that comes into your contact center every day through email - plus how to report on it, manage it, and deliver the experience that your customers have come to expect.
Here is a recent webinar where I shared my personal experiences on how the best companies around the world are handling inbound email in their contact centers.
Download a copy of the presentation