Motivated by Medals? 3 Ways to Keep Your Contact Center Agents Running

Ruth Lochary I am in training to run the Indianapolis 500 Festival mini-marathon this year. I’ve never run a half-marathon before – actually, I’ve never run anything before. A friend asked if I would join her in this adventure and, in a moment of weakness, I agreed! There have been lots of long training runs to do. During those runs, I keep myself going by picturing what it will look like to receive my medal at the end of the race. I saw a shirt recently that said, “It’s all about the medal.” Yes, I am motivated by the medal!

How the Power of... the Pen can have a Profound Affect on Contact Center Agent Morale

Ruth Lochary We are such a technology focused society today.  (Look at how many IPhone 4’s Apple sold in one week.)  We want it fast.  We want it to be slick.  We want it now!  I had an experience this week that reminded me that the power of “fast,” “slick” and “now!” can be balanced with a simple ballpoint pen.