CPI – Communication Products, Inc.
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Whitepaper - Enabling Your CSRs to Work from Home
Case Study - MJ Insurance
Case Study - United States Coast Guard
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CPI's Facilities and Assets
CPI's Facilities and Assets
CPI deploys an extensive portfolio of assets in support of our telephony, network solutions and structured cabling projects.
These Include:
Corporate office located in Indianapolis, Indiana, including a fully staffed purchasing, receiving, warehouse, accounting and contracting operation
Uniformed staff of professional, factory-trained, communications engineers and technicians
Fleet of mobile service vehicles
Complete access to tier 3 technical support from leading manufacturers
Avaya / Nortel Solutions
Interactive Intelligence
RightNow Technologies
Microsoft
Cisco Systems
Specialized Project Assets
Proven quality review and project management disciplines
Office and storage trailers for staging remote projects
Complete line of test equipment
Full-time, dedicated project managers
Experienced legal and contracts staff
Blog Posts
Going Going Gone - Importance of Adding Notes to Oracle RightNow CX Configurations
by Steve McKinney
CPI Unveils New State-of-the-Art Demo Facility at its Indianapolis Headquarters
by Christy Green
CPI Named One of Indiana's 2013 Top Places to Work
by Christy Green
How to Get ININ's Customer Interaction Center (CIC) on Your iPhone Today!
by David Currier
Featured Resources
Free Whitepaper
See how the Customer Service Center at Indiana Farm Bureau Insurance Increased Customer Service Representative Productivity 10 - 15% and Reduced Turnover by 30% by enabling them to work from home.
Case Studies
MJ Insurance Uses CPI-Engineered Interactive Intelligence IP Telephony Solution to Increase Employee Productivity and Improve Service
CPI Centralizes 11 United States Coast Guard IT Service Centers, significantly reducing technology costs and streamlining operational efficiency
View all Resources »