How-to-Find-an-Interactive-Intelligence-Call-ID | CPI's Interactive Intelligence Blog


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David Currier

If you are a user reporting an issue with a call or an administrator receiving a trouble report, the first piece of information you are likely to need is the Call Id of the interaction. This video clip shows where to find it in the client for recent calls and how to filter the IC server call log to see the log for that interaction.

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