CPI's ININ TechUpdate | 11/17/2011
6 Key Developments to Expect in ININ CIC 4.0 - We'd like to share highlights from our experts who attended this year's ININ Partner Conference in San Antonio, TX. Read more to find out where the platform is headed.
CPI's ININ TechUpdate | 10/20/2011
Interaction Center 3.0 Service Update 13 was released about three weeks ago and includes a number of interesting enhancements along with a multitude of bug fixes. Here are a few of the highlights:
CPI's ININ TechUpdate | 9/15/2011
The ININ tech community is all a buzz about the imminent release of version 4.0 (which we believe will happen early to-mid-4th quarter)
CPI's ININ TechUpdate | 8/18/2011
The Interaction Center platform includes a whole library of great "textbooks" that we highly recommend.
CPI's ININ TechUpdate | 7/21/2011
While the Interactive Intelligence solution is very powerful, care must be taken when configuring these options to avoid "unintended consequences."
CPI's ININ TechUpdate | 6/16/2011
In the Interaction Center platform, there are a number of reasons this might happen, but one of the most common is a schedule misconfiguration.
CPI's ININ TechUpdate | 5/19/2011
According to ININ, after the full support period, Interactive will provide Limited support to a customer for a period of 2 years.
CPI's ININ TechUpdate | 4/21/2011
It has been nearly a year since Interactive Intelligence has release a significant set of new features for their flagship product, the Customer Interaction Center version 3.0.
CPI's ININ TechUpdate | 3-17-2011
Service Update 11 for Interaction Center is coming soon! Many customers have been expectantly waiting for new features since Service Update 10 was a new patch target and a fix-only release.
CPI's ININ TechUpdate | 2/17/2011
This video training series covers everything from creating and customizing your dashboard to seeing precisely what your agents are doing in you call center.
CPI's ININ TechUpdate | 1/20/11
In most cases, an Interaction Center system will already have this area code in the toll free managed number list. To be sure that calls are classified and allowed, check this list to verify that it is correct and complete:
CPI's ININ TechUpdate | 12/16/2010
David Currier recently started a video series that will help Interaction Attendant users troubleshoot Interaction Attendant more efficiently and effectively
CPI's ININ TechUpdate | 11/18/2010
Development licenses are FREE and can be obtained from your ININ partner.
CPI's ININ TechUpdate | 10/21/2010
We learned a great deal about the upcoming release of 4.0 at this year’s Interactive Intelligence partner conference.
CPI's ININ TechUpdate | 9/23/2010
Teach your ININ users a simple way to add context to transferred calls by changing the Caller Name on a Transfer.
CPI's ININ TechUpdate | 8/19/2010
Server virtualization has recently been a hot topic and Interactive Intelligence has been working to support virtualization for a number of its server applications:
CPI's ININ TechUpdate | 7/22/2010
Interactive Intelligence has identified a critical recording encryption issue that may affect sites running Interaction Client IC 3.0 SU8 or earlier.