RightNow Knowledge Foundation

Infuse knowledge from your entire ecosystem, delivering consistency across every touch point, while self-learning from every interaction.

Knowledge Foundation is a blending of collaborative knowledge management software technology, with social crowd sourced insights for multi-channel consistent delivery.

Business Challenges

• Disparate data repositories resulting in silos of knowledge
• Incomplete, missing and outdated knowledge
• Manageability of harvesting “social” knowledge
• Inconsistent knowledge and knowledge workflows

Features

• Intelligent Authoring: Scale your subject matter expertise
• Social Collaboration: Ever green content at the lowest cost of service
• Total Access: Multi-channel consistent information exchanges
• KCS Verified v4: Implement and support the KCS methodology

Benefits

• Lower cost of service and maintenance of knowledge
• Increase customer satisfaction and loyalty
• Improve efficiency and productivity
• Scale knowledge harvesting and maintenance