RightNow Mobile

Engage with your customers directly through their mobile device of choice

Business Challenges

• Tying your mobile app strategy into an existing customer service infrastructure
• Delivering customer service over a rapidly growing number of mobile devices
• Providing customer support over native mobile apps, mixed mode apps, and the mobile web
• Effective web self-service and chat user experiences
• Rich web self-service functionality such as guided search

Features

• Supports native mobile apps, mixed mode mobile apps, and the mobile web
• Provides mobile self-service, enabling customers to search for help, view answers, rate answers, and see related questions
• Delivers a web chat designed for mobile interfaces
• Helps customers find the right answers with a mobile-optimized guide
• Allows customers to submit an email query from their smartphones

Benefits

• Increases self-service
• Provides relevant, consistent answers for quick resolution
• Increases customer satisfaction and loyalty
• Encourages repeat business
• Delivers on brand promise through exceptional service