Ask the Experts Webinar Series

These interactive, monthly webinars will cover a variety of topics relevant to Customer Experience.

Up Next on October 24 at 3:00 pm EDT:  MaintainIng Your Knowledge Base – Is your Knowledge Base collecting cobwebs?

Ask the Experts - Maintaining Your Knowledge Base

Knowledge can get stale like old Halloween candy. It’s good to revisit your content, but how often? If you’d like to learn How to Maintain Your Knowledge Base, tune in to our Ask the Experts webinar October 24. 

 

Here are a few topics we’ll discuss:

– Scheduled knowledge reviews

–  Structure for knowledge management

– Defining good knowledge

We know maintaining your knowledge base can be scary, but with some help, you can clear the cobwebs and provide a better experience for your customers. We look forward to answering your questions!

 

Each month when you register, you’ll have the opportunity to submit your questions on the topic for discussion during the webinar.

Here’s the upcoming Ask the Experts schedule:

January TBA – Oracle Policy Automation vs. Ask a Question

February TBA – Optimization of Oracle Service Cloud – You’re paying for it you may as well use it!

Ask the Experts

Reserve your spot!

View past Ask the Oracle Service Cloud Experts Webinars

Ask the Experts September Improving Agent Productivity

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