By: Colin Doggett On: September 13, 2017 In: Contact Center Comments: 0

Call Center professionals are blasted daily with a never ending stream of technology solutions that at face value can create ROI, reduce the number of FTE’s and improve customer perception. While it sounds easy to use technology to drive performance and cost improvement, it is not. Every element of your […]

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By: Colin Doggett On: February 24, 2017 In: Contact Center Comments: 0

Do you ever feel that shopping Contact Center technologies is like walking into an ice cream shop? For most, the answer is yes. There are many flavors of Chat, CRM and Enterprise Phone Systems that make choosing what to use an ever-growing challenge. Do you use Gartner, Peer Review, RFP […]

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By: Colin Doggett On: December 01, 2016 In: Contact Center Comments: 0

Today, call centers all over the world use CRM’s, spreadsheets and databases of every make and model to collect data. I am sure you can relate. There are as many options as there are car brands. At a basic level, these tools serve the same purpose – Data! This ever-increasing […]

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By: Colin Doggett On: August 17, 2016 In: Contact Center Comments: 0

Like many people around the world every night this week I have been drawn to my television to watch the Olympics. How every 4 years I can be drawn into watching sports that I show little interest in other than on a 4 year interval is beyond me. I am […]

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By: Colin Doggett On: June 03, 2016 In: Contact Center Comments: 0

Like many children at an early age, I was fascinated by NASA, outer space and the speed of technology change. As an adult I continue to watch the industry and am blown away by the actions of one specific entrepreneur in the segment, Elon Musk and his company SpaceX. For […]

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By: Colin Doggett On: February 18, 2016 In: Contact Center Comments: 0

Are you in the data dungeon or in the clouds with how you use information gathered in the Contact Center? Throughout my career I have worked positions in IT and Contact Center organizations. It has been my pleasure to spend a majority of the time filling the job of Project […]

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