By: Derrick Chin On: December 13, 2018 In: Oracle, Service Cloud Comments: 0

Learn reporting tips and tricks to start off your New Year on the right foot. In this video, Derrick Chin, Director of CX Solutions shares his expertise on report functions.

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By: Christy Green On: December 06, 2018 In: Oracle, Service Cloud Comments: 0

Check out the latest updates to Oracle Service Cloud Release 18D. Here is the video and highlights of release 18D!

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By: David Currier On: December 05, 2018 In: Contact Center, Genesys, Interactive Intelligence Comments: 0

The need to communicate with each other has always been a critical part of the human experience. We communicate face-to-face with words, gestures, posture, and facial expressions. But as technology has progressed, we have found the need to communicate across greater distances in less time with greater efficiency. Success in […]

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By: Derrick Chin On: November 26, 2018 In: Oracle, Service Cloud Comments: 0

Have you remembered to set your organization's Holidays in Oracle Service Cloud for new year? If not we have just the video for you! Watch our latest Tips and Tricks video to refresh your memory on setting Holidays.

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By: Colin Doggett On: November 13, 2018 In: Oracle, Service Cloud Comments: 0
By: Kory Salem On: October 31, 2018 In: Avaya, Genesys, Interactive Intelligence Comments: 0

As the prominence of cloud technology has exploded over the past few years, I have seen a trend in companies struggling with this topic. Since the term “cloud” has become such a buzzword, the internet has been flooded with messaging and information generated by sales and marketing efforts. While that information is valuable and even sometimes enlightening, it is also slanted towards selling a cloud service. In this blog, I want to look at the realities of the top 3 factors you should consider when making a decision about a cloud phone system.

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By: Derrick Chin On: October 29, 2018 In: Oracle, Service Cloud Comments: 0

Oracle Service Cloud has the ability to upload data into a data object with the import tool. Are there other ways that this tool can help you?

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By: Derrick Chin On: October 25, 2018 In: Oracle, Service Cloud Comments: 0

Octobers's Ask the Experts webinar focused on Maintaining Your Knowledge Base.  Here's a recording of the webinar and a few highlights on the topic as well.

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By: Derrick Chin On: October 17, 2018 In: Contact Center Comments: 0

Like any technology that you procure for your team, there are many choices and variations. What should you be looking for in a CRM? Why is one feature more important than another? What’s the difference between a Sales CRM versus a Service CRM? The hardest part is determining where to start. Here are a few questions you can ask that will start you down the right path:

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By: Derrick Chin On: September 28, 2018 In: Oracle, Service Cloud Comments: 0

September's Ask the Experts webinar focused on Improving Agent Productivity.  Here's a recording of the webinar and a few highlights on the topic as well.

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