If you’ve been paying attention to what’s happening in the world of PureConnect, you might have noticed a move toward “webifying” the platform. While one can argue whether “webify/webification” is actually a word, the concept revolves around taking existing content and associated file extensions/formats and making them usable and capable […]

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This just in from Genesys – ” Malicious Worm WannaCry (or WannaCrypt) was released.” On May 12, 2017, a malicious worm known as WannaCry (or WannaCrypt) was released and propagated through computers across over 150 countries. This ransomware worm can infect most versions Microsoft Windows machines, including ones that run […]

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Is it worthwhile to keep your PureConnect systems patched or should you wait for the next release? The answer is a nuanced one. Patches provide software fixes to PureConnect (CIC) servers and clients for the six most recent releases. For example, CIC 2017 R3 released on April 17, 2017. That […]

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CIC 2016 R2 was released February 9, 2016!  In this post, I’d like to share 7 highlights I found of interest from this release. 1. Interaction Connect ININ’s new browser-based interaction manager offers call control functionality, chat features, and status management along with directories with contact and status information. Interaction Connect is run from […]

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CIC 2016 R1 was released on November 3, 2015. Last month, CPI posted a blog regarding CIC 2016 and the removal of Interaction Client .NET Edition and the new Microsoft .NET framework requirement. In this blog, I’d like to provide a high level overview of some other items included in this […]

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Over the years, CPI has come across a number of scenarios where the discussion of CIC and Managed Phones has come up and what that functionality can do for a CIC administrator. In this blog, I’d like to take a closer look at just what a Managed Phone is and […]

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