By: Christy Green On: March 06, 2019 In: Oracle, Service Cloud Comments: 0

Check out the latest updates to Oracle Service Cloud Release 18D. Here is the video and highlights of release 18D!

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By: Colin Doggett On: February 13, 2019 In: Oracle, Service Cloud Comments: 0

When does Oracle Policy Automation represent a better solution than an Ask a Question Form?

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By: Derrick Chin On: January 23, 2019 In: Oracle, Service Cloud Comments: 0

At the beginning of every year, your team reflects on what had made the previous year successful, so that you can plan for greater success in the following year. Many teams look at staffing, sales development strategies, and operations as keys to continued success, but there are often other contributing factors.

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By: Derrick Chin On: December 13, 2018 In: Oracle, Service Cloud Comments: 0

Learn reporting tips and tricks to start off your New Year on the right foot. In this video, Derrick Chin, Director of CX Solutions shares his expertise on report functions.

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By: Christy Green On: December 06, 2018 In: Oracle, Service Cloud Comments: 0

Check out the latest updates to Oracle Service Cloud Release 18D. Here is the video and highlights of release 18D!

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By: Derrick Chin On: November 26, 2018 In: Oracle, Service Cloud Comments: 0

Have you remembered to set your organization's Holidays in Oracle Service Cloud for new year? If not we have just the video for you! Watch our latest Tips and Tricks video to refresh your memory on setting Holidays.

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By: Colin Doggett On: November 13, 2018 In: Oracle, Service Cloud Comments: 0
By: Derrick Chin On: October 29, 2018 In: Oracle, Service Cloud Comments: 0

Oracle Service Cloud has the ability to upload data into a data object with the import tool. Are there other ways that this tool can help you?

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By: Derrick Chin On: October 25, 2018 In: Oracle, Service Cloud Comments: 0

Octobers's Ask the Experts webinar focused on Maintaining Your Knowledge Base.  Here's a recording of the webinar and a few highlights on the topic as well.

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By: Derrick Chin On: September 28, 2018 In: Oracle, Service Cloud Comments: 0

September's Ask the Experts webinar focused on Improving Agent Productivity.  Here's a recording of the webinar and a few highlights on the topic as well.

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