By: Christy Green On: December 08, 2017 In: Oracle, Service Cloud Comments: 0

These two videos are only 4-6 minutes long and provide an easy-to-follow overview of the exciting new capabilities that have been released in Oracle Service Cloud 17D.

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By: Derrick Chin On: November 15, 2017 In: Oracle, Service Cloud Comments: 0

On average, your contact center is likely sending thousands of responses to customers every week. Do you struggle to provide consistent answers to customer responses? Could utilizing standard text help you?

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By: Derrick Chin On: October 27, 2017 In: Oracle, Service Cloud Comments: 0

Managing user accounts can be tricky. User accounts need to have the proper Profiles and Groups to ensure that they have appropriate permissions. In addition, it is also important to have a plan for dealing with the inevitable “Non-Active” accounts.

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