Enterprise IP Telephony Interactive Intelligence Solutions

Application-rich IP PBX Communications From an intelligent all-in-one platform.

In the office—and outside of it—a communications system today must connect employees, mobile workers, remote workers, departmental workgroups and branch locations to make an enterprise a seamless one.

Thereafter, business communications must unify calls, e-mails, chats and messaging… then unify interactions with the information an enterprise needs to conduct business.

And in this age of IP, if the technology you use can’t route voice and data over the same Internet Protocol communications network, you’re already behind.
 

A single IP PBX Software platform for communications flexibility enterprise-wide

No two business enterprises are alike. Yet the way multimedia technologies, information, the virtual office and customer expectations continue to converge on the business landscape, enterprises in every corner of commerce share a common need:

The need for a complete—and agile—business communications solution.

Interactive Intelligence offers a complete platform for IP PBX communications that bring voice, data and people together. Agility comes from open standards and a true SIP architecture for VoIP, and from your choice of an adaptable suite of pre-integrated applications.

What's the best way to unify your enterprise? With an all-in-one solution that unifies communications first.


Manage communications more intelligently

Put workers in control with a desktop client interface. Employees and workgroup users are more efficient when they have a SIP softphone and personal call rules in one intuitive interface to manage incoming and outgoing calls, chats and e-mails. But they’re also more collaborative and responsive when the same interface gives them real-time presence management controls, corporate and workgroup directories, and conferencing.

Empower remote and mobile employees. Whether a laptop at the airport or a home office PC, connect to the corporate system to handle calls, chats and e-mails, and to access the customer and business data you need. One-number Follow-me and Find-me keeps mobile users connected to customers and colleagues, while remote speech-enabled messaging lets them access and manage e-mails, voice mails and faxes plus corporate directories and status settings.

Optimize your Microsoft® environment. Call controls and presence management settings in Microsoft applications? Pre-integrated plug-ins for Dynamics™ CRM and GP, Outlook®, Office Word and Excel, and Office Communications Server 2007 and the Windows desktop do exactly that. A plug-in for Exchange 2007 brings unified messaging to the fold, too.

Handle and route calls… as well as e-mails, voice mails, chats and faxes. Most customers still pick up the telephone to contact a business, but many send e-mails, some request a Web chat and others submit a fax or leave a voice mail. The important thing is, you let customers interact however they choose. Then you keep interactions out of a corporate maze by routing them to the right person, workgroup or location—accurately, the first time.


On the IT side…

Administer everything in a single interface. IT professionals all want one interface to manage every aspect of a communications system—local users and remote users, lines, stations, auto attendant functions, IVR menus, business applications, IP networks, SIP device and digital phone connections, security access, and even moves, adds and changes. When an IP communications system is built on a single platform, all they need is one interface to manage it.

Reduce costs, along with your total cost of ownership. First, get a SIP-architected all-in-one platform and application suite to replace multiple legacy communications hardware systems, and to eliminate the integration and maintenance costs that come with them. After that and whenever needed, add users and expand your platform’s communications functionality by simply licensing new applications, not adding more hardware and middleware.

Migrate to standards-based VoIP and SIP, painlessly. Unlike most other IP PBX solutions on the market, those from Interactive Intelligence ease the move to voice over IP with:

 

  • A platform architected on the SIP open standard throughout—not just a few proprietary extensions—giving your enterprise the broadest choice of third-party networking equipment and end-point devices
  • An integrated SIP media server that offloads the processing of call recording and other media operations, optimizing scalability via a SIP network
  • A pre-configured SIP proxy server, gateways and application suite made for software-oriented IP technologies, and that incorporates a cost-effective disaster recovery solution
  • An all-in-one IP communications software platform built on open standards from the ground up, and designed for the Microsoft® Windows® operating system and simplified Microsoft-centric network management