• ININ Solutions
  • Contact Center Solutions
  • Enterprise IP Telephony Solutions
  • Enterprise Messaging Solutions
• ININ Products
  • CIC - Customer Interaction Center
    • features
  • Interaction Message Indicator
  • Phones - Polycom
    • Polycom SoundPoint 330-320
    • Polycom SoundPoint IP 430
    • Polycom SoundPoint IP 501
    • Polycom SoundPoint IP 550
    • Polycom SoundPoint IP 560
    • Polycom SoundPoint IP 601
    • Polycom SoundPoint IP 650
    • Polycom SoundPoint IP 670
    • Polycom SoundStation 4000
    • Polycom SoundStation 6000
    • Polycom SoundStation 7000
  • Interaction Dialer
    • features
  • Interaction Recorder
    • features
  • Interaction Optimizer
    • features
  • Interaction Mobile Office
  • Interaction Easy Scripter
    • features
• CPI Services
• About CPI
• Contact Us

Home / ININ Products / CIC - Customer Interaction Center

• ININ Solutions
• ININ Products
  • CIC - Customer Interaction Center
    • features
  • Interaction Message Indicator
  • Phones - Polycom
  • Interaction Dialer
  • Interaction Recorder
  • Interaction Optimizer
  • Interaction Mobile Office
  • Interaction Easy Scripter
• CPI Services
• About CPI
• Contact Us

Recent Blog Posts

Is Multi-Tasking Killing Your Small Business?     How to Find an Interactive Intelligence Call ID   Does Integrity Exist in Your Call Center?   5 Rules for Selling Tough IT Projects to Senior Management   CPI to Provide Multi-Million Dollar Nortel + Avaya IP solution for the U.S. Department of Defense

 

CIC - Customer Interaction Center

800-999-0197   Free Consultation

(CIC) provides IP telephony functionality for organizations from 1,500 to 15,000 users, including remote employees and the mobile workforce.

To unify your enterprise, CIC is a complete IP PBX application suite for IP-based business communications that bring voice, data and people together on a single pre-integrated software platform — unlike traditional PBX phone systems that provide dial tone but no ability to manage information or support Internet Protocol technologies such as VoIP.

Advanced functionality.

As a communications solution for business, CIC simply offers more, for more users. Screen recording, IVR, workforce management, multi-site routing, and a built-in graphical application generator to create and deploy enhanced interaction applications whenever your enterprise needs them.

Reduce costs by replacing expensive legacy multi-point hardware systems with the CIC suite
Simplify deployment with auto-provisioning for phones, automated e-mail routing options, and a Report Assistant to simplify reporting

Centralize administration with a single intuitive interface to configure and maintain the CIC system
Improve productivity and collaboration with desktop call controls, unified messaging, mobile access, real-time presence management, more

CIC Network Diagram click to expand

Empower your mobile workforce with one number Find-me/Follow-me, anywhere access to voice, fax, and e-mail data, and with voice access to e-mails, Microsoft® Outlook® calendars and personal contacts
Enhance customer service by offering the multimedia contact options your customers want, and with multimedia ACD and auto attendant

Easily move to VoIP with CIC’s single SIP-architected platform, gateways, and media server packaged with a SIP proxy
Increase security by supporting Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS) to encrypt audio and call control info.

Enjoy broader integration to third-party networking equipment, end-user devices, and Microsoft applications via pre-integrated plug-ins

Leverage CIC's unique open platform to adapt to virtually any IT infrastructure, including SIP-supported networks and multi-site configurations.