Case Studies

 

Law Firm increases revenue while improving client service.

“Above all else, we were trying to solve the law industries’ age-old problem of accurately and efficiently tracking billable hours regardless of client interaction type—Whether by phone, cell, pager, e-mail, or PDA,” Broyles said. “We’d been sold a bill of goods from software tracking companies claiming to do this, but in truth, all they offered was a fancy version of the traditional paper time sheet. We needed something truly automated with multi-channel capabilities and powerful reporting.  Continue >>


The Pentagon

The NSMC provides exceptional customer service through maintaining the health, integrity and security of the information network for designated organizations located within or connected to the Pentagon. The concept of this center came about through the creation of the Single Agency Manager (SAM) -- a strategic initiative within the Pentagon to bring the Information Technology Services infrastructure in line with its warfighting policy and decision making capability.  Continue >>


Veterans Health Administration

The VA program office chose CPI to complete the first 5 installation projects in VISN 10 (Ohio). These projects consisted of installing and certifying structured cabling systems at 5 sites. CPI managed and staffed them as a single concurrent project. We set the mark at these sites with value-added engineering, overcoming technical obstacles, upgrading the originally scoped Category 5 solution to an enhanced Category 5e solution. Six months later, upon completion of the project, CPI received "Letters of Commendation" from all 5 sites.  Continue >>