Nortel Enterprise Solutions

Converge contact points and connections—voice, data, video, and applications—into a unified, IP-centric system that makes customer and employee interactions easy, natural, convenient, and productive—anywhere and anytime.


Enterprise IT and network managers and their users face a rising paradox. Demands are up. Budgets are flat. Neither one of these realities is going away anytime soon. In this scenario, the only feasible answer is to invest wisely in areas that will deliver positive and rapid ROI—whether by reducing costs, boosting employee productivity, enhancing customer relationships, or extending the value of existing systems. You can achieve all of these advantages by converging the many ways your employees engage with customers and with each other—telephone, e-mail, Web, and video conferencing—into one efficient, cost-effective network. Convergence is more than voice over IP (VoIP)—it is the delivery of voice, video, data, and applications over one network—wired or wireless. At Nortel Networks, you can realize your business objectives with convergence solutions that can be implemented at your pace—by adopting a revolutionary or evolutionary approach to best meet your needs. 


For your employees...

Converged applications and mobility solutions grant employees customized control over when, where, and how they can be reached, no matter where they are or how they access the network—ultimately eliminating the communications barriers that inhibit business flow.


For your customers...

Converged multimedia applications seamlessly blend customer service agents and Web capabilities with voice communications—melding various customer touch-points into one proactive, intelligent system that can anticipate customer wants and needs and deliver time-critical information to them via any method they prefer—such as phone, e-mail, or online chat. For your IT group, as a network operator... Converging onto a single, reliable, easy-to-manage IP infrastructure for all your communications dramatically reduces costs—from 10 to 30 percent, according to our customers. You don’t have to overhaul your current telephony infrastructure to reap those benefits; just empower it with IP, and migrate from hybrid to pure-IP on your own timetable. Our converged campus and branch solutions make this a smooth migration. For the organization as a whole... Convergence makes “business without boundaries” a reality. You can customize inter-actions, unify channels, accelerate responses, increase revenues, and foster more profitable customer relationships.

 
Empower your employees for productivity and collaboration

Conduct business without boundariesas the workplace becomes more of a conceptual than a physical place, and as teams collaborate with colleagues and partners across the campus and around the world. 

    • Do you need a cost-effective way to connect telecommuters, small branches, and mobile workers?
    • Is the organization’s travel budget restricted, but the need for ‘face-to-face’ meetings still high?
    • Are network costs and toll charges too high for connecting workers across all locations?
    • Are callers finding it difficult to reach the right person, especially mobile workers? 
    • Are you unable to extend the same calling and messaging features to all users? 


Nortel Networks answers these questions with a unified network infrastructure, services, and applications that increase productivity and collaboration throughout the organization, while reducing network costs. 


Set new standards for premium customer care

Capitalize on IP Telephony, advanced speech recognition, and the Web to improve customer contact costs, productivity, and performance—without overhauling the network.

    • Are your customer contact centers expected to handle higher call volumes without more agents?
    • Do you need a cost-effective way to support agents at many remote locations?
    • Is it getting too costly to keep up with agent moves, adds, and changes?
    • Is the budget stretched thin to cover extended hours, multiple time zones, and seasonal volumes? 
    • Are call hold times and abandoned call rates approaching or exceeding unacceptable levels?

Converged networks from Nortel Networks make it easy, natural, and efficient for customers to do business with you from anywhere, at any time—whether they want to reach you by e-mail, phone, Web, or a combination of methods. More than just running customer contact center services over IP, converged networks enable you to enhance, expedite, and personalize the customer experience in new ways, while significantly reducing costs.


Reduce the cost of complexity of the enterprise network

Unify user access, applications, security, and management onto a reliable, high-performance, IP infrastructure.

    • Is it becoming too cumbersome and costly to manage separate voice and data networks?
    • Is it getting unwieldy to keep pace with moves, adds, and changes at multiple locations?
    • Is the IT organization expected to deliver more performance, but with fewer people and dollars?
    • Do you need ways to improve application response time, availability, and success?
    • Now that users have Internet access, do you worry about security?


Those questions rightfully keep IT managers awake at night. Converged networks from Nortel Networks provide the much-needed antidote. We can provide you with proven technologies that adapt your current network to meet today’s realities while setting the stage for evolution to tomorrow’s requirements, with a framework we call ACE (Architecture for the Converged Enterprise).


The foundation of ACE is a high-performance data networking infrastructurethat delivers carrier-grade quality for voice, data, and multimedia services. Communication servicestransform this IP foundation into a platform of dynamic services that understand and dynamically respond to network conditions, application requests, and users.


Adaptive clients are the devices that connect users to applications—ranging from simple telephone handsets, to PCs equipped to perform as IP “software phones,” to sophisticated wireless computing platforms.


Engaged applications deliver context-aware, time-sensitive information to users—where, when, and how they want to receive it. These four elements are bound together into a cohesive whole within a framework of security and simplified management. Security is built into the very DNA of the network to protect against internal and external threats. Centralized, Web-based management enables administrators to securely monitor, service, and manage the network and user devices from anywhere.


Intelligent technology, intelligently applied

You can count on Nortel Networks for all components of network convergence—and evolve on your timetable from where you are today to where you want to be.

IP Telephony—Reliable, feature-rich communication services for campus or branch locations, implemented in the best manner for your organization—evolutionary or greenfield 

Data networking—Resilient and reliable IP devices for network edge and core…wire- less and wired… serving up megabytes and gigabytes... while offering load-balancing, content-aware switching, server acceleration, server/storage consolidation, and more 

Multimedia communications—Powerful new applications, such as virtual tours, real-time video broadcasts, live training demos, and “meet me” conferencing lower costs—and now are as easy to use as placing a phone call 

Security—Intrinsic to the network and operating across Layers 1-7, including VPNs, SSL acceleration, stateful firewalls for perimeter defense, integration with leading intrusion detection systems, and more 

Customer contact—Pure-IP and IP-empowered customer contact centers with skill-based routing, advanced speech processing, Computer Telephony Integration (CTI), Web self-service, custom scripts, remote agent monitoring, and more 

These proven technologies have been bundled into an easy-to-deploy suite of solutions—Converged Enterprise Campus, Converged Branch Office, Converged Applications, and Converged Mobility—to serve the needs of your organization’s different user communities. Worried about a single-vendor solution? Support for open protocols such as SIP and H.323 delivers hardware independence and open integration options. Choosing Nortel Networks for convergence doesn’t lock you into a single-vendor approach, either now or in the future. No budget available for overhauling the communications infrastructure? There’s no need to replace what you’ve got. You can deploy converged applications with your present PBX system and migrate phone sets, users, and features at your own pace.