Nortel SMB Solutions

Where are SMBs feeling the pressure?
Today’s SMBs face many of the same pressures and demands as larger Enterprises: Distributed Workforce, Increasing Mobility, Demanding Customers, Hungry Competitors, and Technology Expertise.

The solution requires tailored, scalable and affordable solutions that are easy to implement and use.


New Realities for SMBs

- Increasing mobilization of workforce

- Increased competition

- Increased need to maximize revenue per customer

- Price pressures forcing need to justify higher price on higher value

- Increased need to compete on service, and extend service to encompass new relationships

- Impact of internet – expectation of 24/7 access to information or customers service


The demand for technology solutions by SMBs is growing: in part due to the increasing awareness by the customer of the business benefits communications solutions can deliver. Nortel’s comprehensive portfolio provides complete solutions to address these business needs:
 

- Reduced cost of operating a network. Own and operate a single converged voice and data network instead of separate networks

- Smooth migration from traditional to IP Telephony. 

- New applications and services. All users, wherever they are located, can benefit from advanced applications, like unified messaging multimedia collaboration, IVR and customer contact services to enhance staff productivity while improving the customer experience.

- Portable and flexible services. Network or phone moves, adds and changes become seamless, and services can easily be extended to remote sites and home offices over cost-effective IP links.

- Improved productivity and accessibility. Mobile and remote employees will have consistent, anywhere, anytime access to the applications and resources they need to do their jobs.

- Centralized applications. Streamline network administration by centralizing applications for messaging and management, and distributing those capabilities over the IP network


After 26 years of successfully implementing communications technology in SMBs, CPI understands the SMB customer challenges and provides leading solutions that address these challenges.