Use Case

Login / Registration Assistance

Why

Organizations are looking for ways to grow their loyalty programs in order to drive long-term revenue growth and provide a more personal experience for the customer. But oftentimes, the registration form for a loyalty program can be a tedious roadblock, and a percentage of customers will leave before they complete it.

How

When a potential new member to your loyalty program is stuck, you can present the option to chat with them and help them through the process. This proactive interaction ensures customers have the best visitor experience and do not abandon registration or spend time calling to resolve a login issue.

What

Offering LivePerson chat support to customers who receive error messages during the registration or login pages allows them to get immediate assistance in the most streamlined way. Phone calls or waiting on hold is no longer necessary to register, login and ultimately purchase.