Behind-the-Scenes Update on Genesys PureConnect (CIC) Product Roadmap Strategy

Learn what market trends are driving PureConnect’s evolution and long-term product strategy.

During this complimentary presentation, Geoff Calhoun, Genesys’ Director of Product Management will discuss how the following market forces are impacting PureConnect’s direction:

  • Analytics – Web-based analytics and interactive visualizations.
  • Webification – Full agent and supervisor experience in a web browser.
  • Digital – First-class treatment of non-voice channels and enrichment.
  • Omnichannel – Full customer journey, contextual routing, and analytics.
  • Cloud Acceleration – Delivering more value from the cloud faster.

Please join us for a behind-the-scenes look at where Genesys is headed with PureConnect.

Event Details


April 19, 2018
9:00 AM -10:30 AM EDT


CPI Headquarters (map)
7301 East 90th Street, Suite 111
Indianapolis, IN 46256

About our Speaker

Geoff Calhoun - Director of Product Management for PureConnect

Geoff Calhoun, Director of Product Management for PureConnect, has more than 20 years of experience in IT and software development. His career has included Network Administrator, Programmer Analyst, Database Developer, Director of IT and many roles in product management. He attributes his success to hard work, a fanatical desire for process improvement, and a natural gift for troubleshooting and design. More recently he has focused on building world-class products. He enjoys staying ahead of developments in technology and sharing his knowledge with colleagues and customers.

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