Is Multi-Tasking Killing Your Small Business?

How to Find an Interactive Intelligence Call ID

Does Integrity Exist in Your Call Center?

5 Rules for Selling Tough IT Projects to Senior Management

CPI to Provide Multi-Million Dollar Nortel + Avaya IP solution for the U.S. Department of Defense

Next-Generation WLAN Architecture For High Performance Networks

Summary:
The evolution of wireless local area networking (WLAN) is facing a new set of requirements.

A Comparison of All-in-One versus Multi-Point Contact Center Solutions

Summary:
Framing the great debate regarding the efficacy and efficiency of the two Contact Center models.

Click... Send... Service...

Summary:
How Contact Centers are opening the virtual doors by implementing email communications.

Workforce Management: The Move from Efficient to Effective

Summary:
This whitepaper discusses the inter-workings of workforce management (WFM) as a cornerstone for workforce optimization.

Five Building Blocks to Optimize Your Enterprise Network

Summary:
A hyperconnected network has the potential to put tremendous cost and complexity issues on enterprises. Be Prepared.

Power Over Ethernet - POE

Summary:
Technology Primer and Deployment Considerations.