Whitepapers



 

 

Next-Generation WLAN Architecture For High Performance Networks

Summary:
The evolution of wireless local area networking (WLAN) is facing a new set of requirements.

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A Comparison of All-in-One versus Multi-Point Contact Center Solutions

Summary:
Framing the great debate regarding the efficacy and efficiency of the two Contact Center models.

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Click... Send... Service...

Summary:
How Contact Centers are opening the virtual doors by implementing email communications.

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Workforce Management: The Move from Efficient to Effective

Summary:
This whitepaper discusses the inter-workings of workforce management (WFM) as a cornerstone for workforce optimization.

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Five Building Blocks to Optimize Your Enterprise Network

Summary:
A hyperconnected network has the potential to put tremendous cost and complexity issues on enterprises. Be Prepared.

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Power Over Ethernet - POE

Summary:
Technology Primer and Deployment Considerations.

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