Since 1983, our team has been deploying mission-critical Customer Experience Solutions for organizations of all sizes. From small organizations and large enterprises to government agencies, our team knows how to successfully deploy Solutions in a wide spectrum of environments.
We understand the substantial investment of time and money your organization makes when choosing a new Solution. Through decades of experience, we have designed a proven process to manage your project, quickly and successfully implement your Solution and thoroughly train administrative and end users so your team doesn’t miss a beat.
Our approach to implementation emerges from the core of our corporate DNA – Our customer’s needs always comes first. We understand each customer is different, and every implementation is unique.
Whether you prefer being hands-on and heavily involved in the implementation or would rather have us conduct all aspects of the implementation, we are eager to collaborate with your team and help you exceed your goals.
Implementation Services We Provide:
3. Project Management
4. Implementation, Configuration, Integration and Lifecycle Support
6. Knowledge Transfer
Our team uses a variety of collaboration and project management tools to ensure the success of your project. We use both Agile and Waterfall methodologies and select the appropriate model based on your organization’s unique needs.
3. Implementation and Development
The primary guiding principle of the Project Methodology is to enable our customers to adopt new Solutions and achieve measurable outcomes for their organization.
At CPI, we are passionate about helping people and organizations transform the way they interact with their customers and team.
“The transition went exactly like CPI said it would. The timespan for the cutover was only two minutes. That speaks volumes to how much preparation and attention to detail went into our project. It was nice having such a smooth migration!“
Dan Hildebrand | Director of Information Systems | Logansport Memorial Hospital
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