Oracle Service Cloud is a CRM solution that improves customer service and daily operations through the use of its service request management, knowledge base, and customer portal.
World-Class Customer Experience
The three tenets of delivering Modern Customer Service are Engaging Customers, Empowering Employees and Adapting Quickly. Oracle Service Cloud can help you get there.
Manage the timely resolution of customer inquiries across email, phone, live chat, and social channels on a single platform.
Effectively guide agents to resolution through knowledge, scripts, and workflows to ensure productivity and consistency.
Contextual Agent Experience
Declutter the agent desktop to provide agents with relevant context of the customer, previous interactions, and helpful data.
Unified Agent Desktop
Easily integrate systems into one unified desktop for agents.
Personalize proactive communications with valuable customer data from deep service profiles.
Configure and manage service operations with agility, low total cost of ownership, and low dependency on technical resources.
Deliver the most relevant answers to customers with SmartAssistant and leverage contextual knowledge to deliver agent knowledge based on incident information.
Enterprise Content Search
Search across multiple knowledge repositories simultaneously regardless of location.
Gain deeper insight into customer interactions with easy-to-use, drag and drop report builders and analytics dashboards.
Tailor customer experiences with contextualized and personalized service using dynamic interviews created by business experts.
Transparency and Analytics
Deliver accurate, reliable service with analytics and reporting that provide insights on customer needs and next steps.
Easily manage and deploy mobile, integrations, and APIs.
Oracle Service Cloud 18B Release Overview Part 1
Oracle Service Cloud 18B Release Overview Part 2
Oracle Service Cloud 18C Release Overview
CPI is enabling Oracle Service Cloud with additional power from Telephony Integrations to Quiq messaging integrations.
Connect your telephony platform to Oracle Service Cloud
Oracle Service Cloud integrates with many industry-leading communication vendors, allowing organizations to utilize best-of-breed functionality and leverage existing infrastructure. Also, customers and partners can create custom integrations using the Oracle Service Cloud CTI Accelerator.
Easily add SMS/Text and In-App messaging to Oracle Service Cloud
Customers are busy and crunched for time. The last thing they want to do is call customer service. We make it easy by letting them text or message your agents directly via SMS/Text, Facebook Messenger, Web Chat, In-App Messaging or Kik. That is more convenient and allows your customers to fit in the conversation while they do other things.
“The team at CPI has been exceptional to work with. Anyone in this industry knows that migrating to a new platform can be stressful, but the CPI team went above and beyond to provide us with highly responsive and consistently outstanding service and support. They really are top-notch!”
Greg Ewton | Senior Manager for iCare | Suddenlink
(Tell us a little about yourself, and one of our team members will be in touch soon)