On one end of the building you have a sales team that you are paying (extremely well) to get customers on the phone… on the other end of the building you have a customer care team that you are paying and micromanaging (seriously, even when they go to the bathroom) to get customers off the phone. And neither group has a clue what the other one has said, promised or delivered to the customer. We help organizations like yours work as one to increase revenue and drive efficiencies.
Keep everyone on the same page – including customers
Anticipate customer’s needs
Turn chaos into a refined process
We have partnered with industry leading vendors to bring you all of the technologies needed to power world-class contact centers.
“After learning what CPI has done for large companies like Lucas Oil Stadium, I was confident they could meet our needs here at Marian University. CPI has exceeded our expectations!”
Assistant Vice President and Chief Information Officer | Marian University
“There are numerous companies out there who can do cabling. But few who have the dedicated, caring and sincere experts like CPI. It’s folks like them that set the bar high and make CPI wonderful to work with.”
Infrastructure Manager for American Specialty Health Incorporated
“The team at CPI has been exceptional to work with,” Greg says. “Anyone in this industry knows that migrating to a new platform can be stressful, but the CPI team went above and beyond to provide us with highly responsive and consistently outstanding service and support. They really are top notch!”
Suddenlink Senior Manager for iCare