By: Chris Dellen On: March 16, 2012 In: Contact Center Comments: 0

One of the biggest challenges I see in the IT world today is the inability for techies/analysts/managers to be able to make meaningful change happen in their organization.  The typical story goes something like this, in a moment of brilliant insight; you come up with an idea to make a meaningful impact at your company. That idea could be anything from adding workforce management software in the contact center to simply hiring a developer.

One of two things happens next and I’ve seen both play out a multitude of times – it’s tragic.

  1. You are paralyzed by fear and uncertainty of your idea being accepted and successful – so you abandon any thought of it.
  2. You attempt to sell your idea up the food chain to get funding or gain executive buy in. When you go to present the idea to senior management it’s like the two of you are from completely different planets. Either, the executive’s eyes glaze over or, in a very few minutes, your “great idea” completely gets ripped to shreds with terms like (business objectives, priorities, ROI, etc.).  When you stumble out of their office you might not even realize what just happened. Sound familiar?

The fact is many people have ideas. Few have the fortitude, perseverance, and gumption to see their idea through completion.

If you are one of the few, there is hope. But it will take work.

Over the next couple of weeks I’m going to write a series of blog posts to help you get your idea off the ground. Be sure to tune in.

  1. Selecting the right project
  2. Creating a business case / charter
  3. Financial evaluating / justification of your business case
    • Step by step guide on conducting a thorough ROI analyses
  4. Analyzing risk associated with your idea
  5. Pitching your idea to executives
  6. Following through
  7. Measuring your success