As of May 2017, Browser User Interface is a standard offering. How can you take advantage of this in your organization?
What is the Browser User Interface?
The short answer is the Browser User Interface allows for your agents to access Oracle Service Cloud through any web browser on any platform.
Do you have Field Agents who need access to information within Oracle Service Cloud who may not always have access to a computer? Do you have an escalation team who is not in a contact center environment who need to have access to Oracle Service Cloud through mobile devices? Is it hard for your Contact Managers to stay on top of contact center performance while staying engaged with your agents because they are tied to their workstations?
The browser user interface might be the tool you’re looking for to provide you the most flexibility when it comes to your agents.
Oracle Service Cloud is used by many organizations throughout the world. Now with the addition of Browser User Interface, you can add even more capability to your team.