By: Derrick Chin On: November 15, 2017 In: Oracle, Service Cloud Comments: 0

On average, your contact center is likely sending thousands of responses to customers every week. Do you struggle to provide consistent answers to customer responses? Could utilizing standard text help you?

If so, I think this video is just what you’re looking for.

In this video, you will learn how to:

  1. Create quick and customized messages for your agents
  2. Identify the three main types of standard texts needed
    • Greetings
    • Main body
    • Closings
  3. Focus your efforts on the most impactful standard text responses
  4. Best practices to crafting your standard texts

Standard text can be a powerful tool that will help your agents consistently achieve better results for your customers. If you would like to have a deeper conversation on this topic with one of our experts, please let us know.