One of our recent Ask the Experts webinars focused on the November 2017 Oracle Service Cloud Release 17D. In the video below, we cover the new features, capabilities and benefits available in this new release. Enjoy!
Highlights from the Oracle Service Cloud Update: 17D
Best Answers – This release adds the ability to view all answers linked in an incident and select the one or more answers that resolved the incident in the Agent Browser User Interface.
Propose an Incident as an Answer – This release provides the ability to propose an incident as a candidate for an answer using the Agent Browser User Interface.
Workflows – This release adds Agent Browser User Interface support for Workflows for workspaces and page navigation.
SLA – SLA runtime support has been added to the Agent Browser User Interface.
Element Manager – Element Manager enables configuration settings and configurable components to be grouped, packaged, migrated, and deployed across Oracle Service Cloud instances in an automated fashion.
As you can see, there are some great highlights from Release 17D. If you have any questions about this release or general questions about Oracle Service Cloud, please reach out. I’d love to chat with you.