By: Paul Ridenhour On: February 20, 2019 In: Contact Center Comments: 0

The World Wide Web as we know it today has only existed for about 30 years but has completely revolutionized how businesses and people connect and interact. If you look back 25 years, you would discover that to pay a utility or credit card bill most consumers had to whip out their trusty checkbook, write that company a check, and drop it in the mail. But if you fast forward to today, you would discover the majority of consumers no longer write checks. Instead, they’re setting up automated recurring electronic funds transfers (such as ACH or credit/debit cards) or making their payments via online portals.

Here are some staggering statistics to consider:

• In 2013, The U.S. Postal Service Office of Inspector General issued a report showing that only 37% of consumer bills were still being paid by mail, down from 74% in 2003. So in a 10 year period, bills paid via mailed payments decreased by HALF which is truly a staggering figure.
• With continued advances in technology and an estimated 77% of adults in the United States in 2018 now using smartphones, can you predict how many people will still be mailing in their payments in 2023? What revolutionary solution might be in use then?

Over the last 30 years, we have also witnessed numerous famous corporations and retailers from our youth falter and be forced to close up shop. Most analysts are quick to attribute those companies’ failures to their inability to adapt to rapidly changing consumer habits and behavior in the new Digital Age. Reasons ranging from a lack of an online presence, and limited e-commerce capabilities to inadequate short or long-term planning in order to meet the growing demands of a rapidly evolving global consumer base.

Has your company kept up with the latest technological innovations and positioned itself for success in 2019 and beyond? Are you currently offering customers multiple convenient avenues to communicate with your business such as by phone, email, live chat, ticketing systems, or even text messaging? Does your existing system architecture require you to navigate through multiple complex systems in order to complete one simple task? CPI.Solutions offers numerous products, solutions, and expertise that can help your business bridge those gaps.

Whether you are looking to increase your bottom line, customer satisfaction, employee efficiency, or need assistance upgrading your existing infrastructure from Stone Age tools into the Digital Age – CPI.Solutions is here to help. Our team has worked closely with clients such as Georgia Department of Administrative Services and Suddenlink Communications to achieve their goals, and we are confident in our ability to help you and your company achieve yours.