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If this is your first time hearing about Altocloud, it is a very compelling addition to the Genesys product offerings and as of June 5, it is available in PureCloud!
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As the prominence of cloud technology has exploded over the past few years, I have seen a trend in companies struggling with this topic. Since the term “cloud” has become such a buzzword, the internet has been flooded with messaging and information generated by sales and marketing efforts. While that information is valuable and even sometimes enlightening, it is also slanted towards selling a cloud service. In this blog, I want to look at the realities of the top 3 factors you should consider when making a decision about a cloud phone system.
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I was recently on a call with a potential customer. After a long conversation and product demonstration, his last question was “Why should I buy from you guys when I can buy direct from the manufacturer?” It struck me that there really is an important distinction between the customer experience working with a large manufacturer versus a partner reseller.
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As a long standing Interactive Intelligence partner, I was both excited and anxious to attend this year’s Genesys CX-17 conference. Not knowing what the conference would bring verses the old Interactions days, I entered with an open mind. In looking back there were three big revelations I discovered.
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