If this is your first time hearing about Altocloud, it is a very compelling addition to the Genesys product offerings and as of June 5, it is available in PureCloud!
Read moreAs the prominence of cloud technology has exploded over the past few years, I have seen a trend in companies struggling with this topic. Since the term “cloud” has become such a buzzword, the internet has been flooded with messaging and information generated by sales and marketing efforts. While that information is valuable and even sometimes enlightening, it is also slanted towards selling a cloud service. In this blog, I want to look at the realities of the top 3 factors you should consider when making a decision about a cloud phone system.
Read moreI was recently on a call with a potential customer. After a long conversation and product demonstration, his last question was “Why should I buy from you guys when I can buy direct from the manufacturer?” It struck me that there really is an important distinction between the customer experience working with a large manufacturer versus a partner reseller.
Read moreAs a long standing Interactive Intelligence partner, I was both excited and anxious to attend this year’s Genesys CX-17 conference. Not knowing what the conference would bring verses the old Interactions days, I entered with an open mind. In looking back there were three big revelations I discovered.
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