Sometimes the right path is not the easiest one, but with CPI's Oracle Service Cloud Blog it can be. 

Release 19C is now available! Some of the enhancements included are listed below.

Our June Ask the Experts webinar focused on project management for your Oracle Policy Automation project. Here's the recording of the webinar and a few highlights on the topic as well:

Oracle Service Cloud Release 19B has been unveiled, and it includes some exciting new enhancements and features!

Every day we take security into consideration as we go through our daily lives. You lock our doors, secure our credit cards and monitor the world around us. But how are you taking steps to secure your CRM?

March Ask the Experts webinar focused on optimizing Oracle Service Cloud for your companies needs.  Here's a recording of the webinar and a few highlights on the topic as well.

Check out the latest updates to Oracle Service Cloud Release 18D. Here is the video and highlights of release 18D!

When does Oracle Policy Automation represent a better solution than an Ask a Question Form?

At the beginning of every year, your team reflects on what had made the previous year successful, so that you can plan for greater success in the following year. Many teams look at staffing, sales development strategies, and operations as keys to continued success, but there are often other contributing factors.

Learn reporting tips and tricks to start off your New Year on the right foot. In this video, Derrick Chin, Director of CX Solutions shares his expertise on report functions.