What is Queued IN?

The mission of Queued IN is to provide professional development events tailored specifically for contact center leadership and professionals.

CPI’s Queued IN Events Help You

Empower and Enrich

Gain practical insights and best practices that you can implement immediately

Drive Revenue

Drive incremental revenue and cost savings for your organization

Improve Customer Experience

Create a closer connection with your customers

Previous Topics

Customer Experience Journey Mapping Workshop

Wouldn’t it be great if you could look through the eyes of your customers and understand their experience with your organization?

Customer Experience (CX) Journey Mapping is a customer-focused, in-demand methodology that allows you to look through your customers’ eyes and understand their experience with your organization.

Meet Gen Y: An Intriguing Panel Discussion with a Generation You Should Get to Know

Did you know that by 2017, Gen Y will outspend Baby Boomers?

This year alone in the U.S., Gen Y will collectively shell out $240 billion. That incredible buying power from such an intriguing generation poses unique challenges for contact centers.

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