Ready2 is an accelerator built on the foundation of Oracle Service Cloud

Oracle Service Cloud is a CRM tool that improves customer service and daily operations through the use of its service request management, knowledgebase, and customer portal. Ready2 enhances the Oracle Service Cloud CRM tool allowing for better purpose-built insight into daily activities through industry-specific analytics, a 360-view of all customer interactions with automatic routing of incoming correspondence, and a searchable, self-learning knowledgebase.

Ready2 is designed to be a low implementation cost solution that leverages the strengths of Oracle Service Cloud for restaurants and municipalities. It is the perfect application to help these organizations effectively and efficiently interact with their customers and constituents.

Ready2 Features and Benefits for Restaurants and 3-1-1

  • 360° view of all customer interactions
  • Service Request Submission and Request Management
  • Automatic Service Request Routing
  • Service Request Trend Reporting


The standard implementation for the Ready2 Solution is 2 weeks, which will save you both time and money.


Today’s restaurant managers are being pulled in a hundred different directions throughout the course of their day. They struggle to keep a balance between servicing the customers within the restaurant and the customers who need assistance with a past experience. The challenge for the multi-unit manager is that she has the same issues to resolve as the single unit manager only her challenges are multiplied by the number of restaurants she oversees. In this respect, visibility into how your restaurants are keeping up with customer concerns, daily routines, food safety compliance and policy compliance is paramount to excellent operations. Learn more about how we can help


Citizens expect more from their municipalities, including easy access to report issues and faster response times. In addition to constituent and resident needs, the modern municipality is changing the workforce to better serve its residents. With CPI’s Ready2 Solution, a municipality’s resources will have access to Service Requests in the office and out in the field, with a knowledge base on hand to ensure accurate and timely responses. Learn more about how we can help.

CPI is Trusted by Organizations around the World, Including:

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