Success Story

Logansport Memorial Hospital

Logansport Memorial Hospital


High-Tech Enterprise Phone System Improves Patient Care at Logansport Memorial Hospital


Logansport Memorial Hospital

Logansport Memorial Hospital (LMH) is a not-for-profit, county-owned, regional medical center serving people in north central Indiana. LMH takes its mission – “Your Health … Our Passion” – very seriously as it works to make a positive difference in the lives of those it serves.

Since its inception in 1925, LMH’s goal has been quality care. LMH is committed to achieving the best quality of life for area residents through health and wellness programs.

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Simplified Administration

Consolidated five original phone systems into one

Improved Patient Care

Improved patient care and satisfaction through smarter, more advanced communication, coordination and collaboration

Mission-Critical Design

Implemented multiple levels of disaster recovery to help support LMH's mission-critical operations


“The transition went exactly like CPI said it would. The timespan for the cutover was only two minutes. That speaks volumes to how much preparation and attention to detail went into our project. It was nice having such a smooth migration!“

Dan Hildebrand | Director of Information Systems | Logansport Memorial Hospital


The Challenge

Logansport Memorial Hospital (LMH) consists of 600 employees across five campuses. Each campus works together to provide extraordinary care for all ages and stages of life – from diagnosis through recovery. This type of high-quality care requires a tremendous amount of team communication, coordination and collaboration. LMH’s communication technology is critical to the success of its complex daily operations. Its phone system was purchased in 2003, and nearly 13 years later, it was starting to show signs of its age. After Dan Hildebrand, Director of Information Systems at LMH, and his team unexpectedly faced periods of downtime, he reached out to his vendor for support. Dan quickly discovered that the current vendor was unable to promptly respond to system issues and didn’t have the necessary knowledgeable resources to resolve the problems. It was time to make a change.

While Dan researched what type of enterprise phone system would be suitable for LMH’s mission-critical needs, he turned to CPI to provide timely knowledge and support for the current aging system.

“Having a reliable partner to keep our current phone system operating while we did our due diligence to find a new system was a big help.” – Dan Hildebrand

In addition to the need to implement a modern enterprise phone system, there were several business drivers that influenced LMH’s decision as well. At the time, LMH had five different phone systems – one at each of its five campuses. The disconnect between the campuses not only created a nightmare for administration, but it also made it challenging to collaborate between each location. Convenient features such as a central employee directory and 4-digit dialing were impossible. Furthermore, a long-distance phone charge was applied for every call made between campuses.

The Solution

After months of research, LMH’s team ultimately selected CPI as its partner to implement and support the new system.

Several factors played into LMH’s decision for choosing CPI. Here are a few of those reasons:

  • In-depth knowledge of health care organization needs and drivers
  • Exceptional references
  • Long history of engineering, implementing and supporting complex enterprise level phone systems

As for the technology used, CPI engineered a completely redundant Avaya IP Office solution to consolidate all five campuses onto a single system. Moreover, CPI extensively researched the needs of LMH and collaborated with the IT team to create a customized system to fit the specific needs of each of the five campuses.

Below are a few of the mission-critical, time-saving functions CPI included in the communication technology:

  • IP telephony with advanced functionality for the hospital staff
  • Support for Wi-Fi enabled phones for physicians, nurses and patient support personnel
  • Cost-effective, analog patient phones
  • Strategically placed digital phones that operate in the unlikely event that network quality is degraded

Long before implementation, CPI’s experienced engineers worked closely with LMH’s IT team to create hands-on training sessions to help streamline the transition. This extra preparation empowered the IT team to actively participate and apply their institutional knowledge which contributed to a seamless migration.

To prepare LMH’s 600 employees for a smooth transition, CPI set up structured training classes to equip the employees with the knowledge they needed to operate the new phone system. When the cutover occurred, the employees confidently performed their jobs with no interruption in delivering high-level patient care.

The Results

The system consolidation saved the hospital time and money. Furthermore, LMH’s state-of-the-art enterprise phone system streamlined internal and external communication which resulted in improving patient care.

Here’s how CPI made that happen:

  • Designed a centralized system by consolidating their original five systems into one
  • Created 4-digit dialing between all locations
  • Reduced costs by eliminating long-distance charges between locations
  • Simplified system administration
  • Improved patient care and satisfaction through smarter, more advanced communication, coordination and collaboration
  • Implemented multiple levels of disaster recovery to help support LMH’s mission-critical operations

With exceptional preparation and collaboration between LMH’s and CPI’s teams, the actual cutover took only two minutes. Additionally, LMH has access to the same Indianapolis-based team that implemented its solution. That means a higher level of responsiveness and insight for ongoing support and innovation.

“CPI’s team rolled up its sleeves and uncovered issues that we weren’t even aware of. They were flexible and helped guide us, on the spot, to the right answer.“

Dan Hildebrand | Director of Information Systems | Logansport Memorial Hospital

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