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Top Takeaways from Gartner Customer 360 Summit

Top Takeaways from Gartner Customer 360 Summit

By: Chris Dellen On: March 03, 2016 In: Contact Center Comments: 0

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What is Your Contact Center’s Revenue Attribution_Contribution

What is Your Contact Center’s Revenue Attribution/Contribution?

By: Chris Dellen On: December 29, 2015 In: Contact Center Comments: 0

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CIO vs. CxO - Don't Be Disrupted...From the Inside Out

CIO vs. CxO – Don’t Be Disrupted…From the Inside Out

By: Chris Dellen On: November 04, 2015 In: Contact Center Comments: 0

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Video: Meet Gen Y – An Intriguing Customer Service Presentation and Panel Discussion

By: Chris Dellen On: June 16, 2015 In: Contact Center, Queued IN Comments: 0

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Simple Technique to Reduce Average Handle Time and Increase Customer Satisfaction in Your Contact Center

By: Chris Dellen On: March 26, 2015 In: Contact Center Comments: 0

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Reader’s Choice: CPI’s 9 Most Popular Contact Center Blog Posts

By: Chris Dellen On: March 12, 2015 In: Contact Center Comments: 0

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Agent Desktop: the Contact Center’s Secret Productivity Killer

By: Chris Dellen On: August 28, 2014 In: Contact Center Comments: 0

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Simple Executive Conferencing on Your Interactive Intelligence Platform

By: Chris Dellen On: August 21, 2014 In: Interactive Intelligence Comments: 0

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3 Simple Steps to Build an ROI for Your Customer Experience Projects

By: Chris Dellen On: July 03, 2014 In: Contact Center Comments: 0

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10 Key Takeaways that Could Rock Your Contact Center’s World

By: Chris Dellen On: June 05, 2014 In: Contact Center Comments: 0

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